Complaints Guide
Effective and last updated: September 17, 2026
If you believe that a wallpaper or other material in Wallmix infringes copyright or another legal right, send a written notice to contact@wallmix.app.
Include in your notice
- Your full name and contact information.
- Identification of the copyrighted work or right you claim has been infringed.
- The Wallmix content at issue, including its title, screenshot, URL, or displayed content ID where available.
- An explanation of why the use is unauthorized or unlawful.
- Evidence that you own the right or are authorized to act for the rights holder.
- A statement that the information is accurate and submitted in good faith.
- Your physical or electronic signature.
Review process
We may request additional information, temporarily restrict the content, notify the person or source associated with it, and remove or restore it based on the available evidence and applicable requirements. Incomplete or fraudulent notices may be rejected. We aim to acknowledge complete notices within a reasonable period.
Counter-information
If you are notified that your content was restricted and believe this was a mistake, you may reply with identification of the content, your explanation and supporting evidence, your contact information, and a good-faith statement that the restriction resulted from error or misidentification.
Other complaints
For privacy, billing, safety, or general support matters, use the Support page. Subscription refunds are handled by Apple.
Do not send unnecessary sensitive personal documents. Redact identification numbers and unrelated information wherever possible.